Earlier this year, the Centers for Medicare & Medicaid Services (CMS) took its first step in restructuring the Quality Improvement Organization (QIO) Program. Effective August 1, 2014, there will be two QIOs in the state of Ohio.

  • KEPRO will be the Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO) responsible for managing all beneficiary complaints and quality of care reviews to ensure consistency in the review process.
  • Health Services Advisory Group (HSAG) will be the Quality Innovation Network - Quality Improvement Organization (QIN-QIO) working with providers and communities on data-driven quality initiatives to improve patient safety and clinical care while reducing harm.





We have enjoyed working with Ohio healthcare providers for the past 15 years and would like to thank everyone for their partnership. Together we have made great strides in improving the quality of care for Ohio’s 1.8 million Medicare beneficiaries.

We appreciate your support and look forward to continuing to serve Ohio’s Medicare beneficiaries as the BFCC-QIO. For more information on the changes to the QIO Program, please visit www.qioprogram.org.

This website has been designed to comply with Section 508 of the U.S. Rehabilitation Act.
If you have a disability and have trouble accessing information on any of these pages, please email KEPRO.Communications@hcqis.org.